For an existing retail purchase, contact the country store where you ordered. Its consumer terms and your applicable mandatory rights remain in force. Choosing a different language or browsing heksis.com does not change them.
If you are unsure where the order was placed, write to [email protected] with the design name and order reference if available. We will help identify the right store. Do not post goods back until the appropriate return details are clear.
Trade and custom production claims are handled under the written contract and applicable law. A business enquiry on this site does not itself create an order.
